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(360) 531-1107
(9am - 5pm PST)
Copyright
1999-2016
Celtic Attic

FAQ

Frequently Asked Question

Ordering Questions:  More Ordering Information

Be sure to visit us at the Unique Local Bazaar = 10315 Silverdale Way NW Silverdale, WA 98383 Store phone #3605099265

Online Ordering is new to me.
How do I place an order?

  • Browse the online catalog by clicking on icons or underlined text.
  • When you find an item you wish to purchase, click on the order button.  Make sure to choose color, size and options from an drop down box next to the products.  
  • There is an arrow next to the drop down that will allow you to scroll and see the available options.
  • Once you have clicked the Order Button you can choose to Shop More, Cancel the order or Check Out.
  • Follow the instructions. The online catalog will walk you through the rest.
  • Itís that easy!

 

  • When can I expect to receive my order?
    • Your package should be shipped out within 1-7 working days (Monday - Friday) from the day we receive payment for order. Most items ship within a few days, but there are exceptions.  Some of our Custom-Crafted Jewelry and Artwork can take an additional 4 weeks to craft and ship out.  All Custom items are listed as such in the item description.  Some back-ordered items may also incur a shipping delay.

 

  • Will I be charged shipping on any backordered items?
    • No additional shipping is charged.

 

  • Do you have a question or problem on your order?
    • We will be happy to help you. Just call our Customer Service Department at 360-531-1107 during business hours (Monday - Friday 9 a.m. - 5 p.m. [PST].  If you reach our answering service, please leave a detailed message and we will return your call as soon as we can.

     

  • Returns and Refunds:
    • There are NO RETURNS on Custom Baskets, Custom Jewelry, Bath Products, Food, Art Work, and Some Wedding Items.  If you need to return an item, please contact us prior to sending it back for any special instructions.  If something is damaged or broken in transit, please eMail or call us.  You will need to fill out a form for insurance.  If a return is for $15.00 or less a store credit could be issued instead of a refund.  We will not accept returns after 30 days.  A 25% restocking fee may apply to some items.
    • Our products have been chosen with the greatest care and special attention to quality. If, for any reason, something is not exactly to your liking, please contact us Within 30 days for your options.  Any refund given is exclusive of shipping charges.
      • Wrap return securely in a sturdy box using strong tape. Wherever possible, please use the shipping carton in which your merchandise was shipped to you.
      • Include your sales slip.

 

  • I want to order on a secure site.
    How do I know your site is secure?
    • Celtic Attic employs the highest levels of security to ensure that your order is confidential and secure. We encrypt your transactions by using a Secure Sockets Layer (SSL) that assures your credit card number is submitted in encrypted form. If your browser is capable of SSL (most current browsers, including Netscape and Internet Explorer are) all sensitive information you provide is encrypted before being sent over the Internet.  We never keep your credit card information in a database.  Therefore your credit card and personal information cannot be retrieved by a hacker or anyone else online.  We respect your Privacy.
    • Often a message will appear to alert you to the fact that you are leaving a secure page and going to a non-secure page (such as an information or shopping page). Be assured, the information you entered on the secure page remains secure. Note: Any pages where you are conveying personal information (name, address, credit card number), should show an image of a lock at the bottom of your screen. If the lock is closed, it is a secure page.

     

  • Iím on a budget, but would like to make a major purchase.
    How can I spread out my payments?
    • Please contact us about any type of payment arrangements.

 

  • I received a special promotion from Celtic Attic.
    How do I use it when ordering online?
    • Please just indicate in the comments section that you have received a coupon or promotion.
 

Shipping Information

  • Each item is price according to weight.  If you order a major quantity of any item we will send you an eMail with the adjusted shipping amount.

  • Some International Orders may require additional shipping charges.  We will eMail you regarding this.

  • We accept payment in US Funds.  For International payment, please eMail us for countries we can accept payment from.  Right now we accept Euro, British Pounds, Canadian dollar & Danish & Norwegian Kroner.

 

  • Exceptions to all delivery times.
    • APO/FPO, PO Boxes, Alaska, Hawaii, Guam, Puerto Rico, and Virgin Islands, Canada, International, and some remote areas in the continental USA
    • Back-ordered items
    • Holidays
    • Acts of nature

 

  • Due to a rash of stolen credit cards being used out of Indonesia, Serbia, Pakistan, Nigeria & Mexico, we cannot ship anything to these countries.  If you place an order from the US and want it to be shipped to these countries, we can ship to you with a Signed Credit Card slip and proof that it is your credit card.  You will then have to ship to these countries on your own.  Sorry for the problems this may cause, but this ring of stolen cards is running unchecked and are very dangerous.
 

Uninsurable Countries

Celtic Attic makes every attempt to package merchandise for optimum protection. However, if your country is uninsurable by the US Postal Service (see below), Celtic Attic will not be responsible for lost, stolen, or damaged items. Also, Celtic Attic will not refund money or replace merchandise.
Uninsurable countries:
Afghanistan
Albania
Angola
Bahrain
Bolivia
Cambodia
Cape Verde
Cayman Islands
Chile
Colombia
Dem. Rep. of the Congo
Costa Rica
Cuba
Dominica
Dominican Republic
Ecuador
El Salvador
Equatorial Guinea
Eritrea
Ethiopia
Guatemala
Haiti
Honduras
Indonesia
Iran
Israel
Jamaica
Jordan
Kiribati
Korea, Dem.
Laos
Libya
Maldives
Malta
Mexico
Mozambique
Nepal
Nigeria
Pakistan
Panama
Paraguay
Peru
Pitcairn Island
Rwanda
Saudi Arabia
Seychelles
Sierra Leone
Solomon Islands
Sudan
Tristan Da Cunha
Turks/Caicos Island
Uganda
Uruguay
Vanuatu
Venezuela
Vietnam
Yemen

Note: We never make our customer list available to anyone.  We do send out updates to all our current and past clients.  If you do not want to receive this information, please e-mail us and let us know.  kc@celticattic.com
 
  • We cannot ship to the following countries at this time:  Afghanistan, Indonesia, Iran, Iraq, Mexico, Nigeria, Pakistan, Saudi Arabia, Serbia, Sudan, Uzbekistan, Tajikistan, Turkmenistan.
 
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